Frequently Asked Questions

Our Customers are adults age 21+ with valid, government-issued ID and access to BlazeXpress’s e-commerce platform for ID pre-verification. Pre-verified Customers who placed an order must be present and show the same ID to receive their order.

Multiple Customers can order to the same residential address, but each must be present and show ID to receive their individual order.

We can only deliver to a Customer once per day, even if the order is under one ounce.

  1. Visit our e-commerce menu and create a Customer profile,
  2. Choose your delivery window and products,
  3. Pay online and then kick back and relax while we fulfill your order.

The Customer who placed the order must be present to receive it, and show the same pre-verified ID provided online at the time of order.

Customers will receive updates by text when their delivery is arriving. Your BlazeXpress Delivery Service Agent will check your ID, request a signature, and hand off your order. Easy!

Gotta be a home. Not necessarily your home, but a residential address within our delivery radius. And again, you’ve gotta be there to accept the delivery.

Of course you can! Change your order by giving us a ring at (413)412-8525 or emailing us at Have your confirmation number in hand, pretty please. Gotta be a home. Not necessarily your home, but a residential address within our delivery radius. And again, you’ve gotta be there to accept the delivery.

Our lips are sealed. BlazeXpress’s professional drivers respect the heck out of your privacy, and they drive unmarked cars for an added boost of assurance.

Gotta be a home. Not necessarily your home, but a residential address within our delivery radius. And again, you’ve gotta be there to accept the delivery.

Deliveries are available up until am to 8:30 pm, within a two-hour delivery window. For non-standard zones like Boston and Worcester, email or fill our our contact form to request a custom zone. And for the planners out there, you can schedule delivery up to 30 days in advance.

Here are the areas in whieh we deliver .. so far:

Area A
(1) Springfield
(2) Chicopee
(3) Holyoke 

Area B
(1) Westfield 
(2) Southampton 
(3) Easthampton
(4) Northampton 

Area C
(1) Granby
(2) Amhesrt
(3) Hadley 

(1) Lee
(2) Lenox
(3) Pittsfield
(4) Lanesborough
(5) Hancock

If you live near one of these towns and we don’t deliver to your town, it’s possible that your town has “Banned Delivery”. You can check the list here: and contact your City Council to get your town approved.

Per state law, BlazeXpress can deliver to residential addresses in permitted municipalities.

We cannot deliver to businesses, including hotels/commercial lodging, nor federal public units, nor university housing.

Per state law, cannabis may be delivered between 8:01 a.m. and 8:59 p.m. To request a custom delivery window, contact us!

We accept valid, unexpired, government-issued IDs bearing a photograph, expiration date and birth date.

Examples include state-issued driver’s license, state-issued identification card and passport. We do not accept expired or temporary IDs, nor learners’ permits.

BlazeXpress offers digital payment options with (1) Aeropay and (2) KindTap.

Unlike cashless ATMs, there’s no separate transaction, bank or ATM fees for using Aeropay. Here’s the Payment Link.

KindTap allows our Customers to link a bank account (“pay now”) or apply for a line of credit (“pay later”).

Zero dollars!

BlazeXpress doesn’t charge a delivery fee. The only addition to the retail price of products are state and local taxes (6.25% state sales tax, 10.75% state excise tax and 1% local tax).

Minimum order size is $50 to $150, depending on the delivery zone.

If a product delivered by BlazeXpress is damaged or in otherwise unusable condition, please email photos of the package, label and product to

If BlazeXpress identifies a quality issue, a store credit will be issued. BlazeXpress does not accept returns. To properly dispose of cannabis products, first remove the product from the package, and dispose/recycle the package. By hand or safely with a tool, grind, cut or chop product into small pieces to render it unrecognizable. Then incorporate the product into at least as much inert material (e.g., dirt, cat litter) to render it unusable, and dispose of all material with general waste in compliance with your local laws.

Per state regulations, BlazeXpress may deliver to adults age 21+ at a residential address, in permitted municipalities, up to one ounce of cannabis (or the equivalent in cannabis products).

A Customer may order only once per calendar day, even if it’s less than an ounce.

Multiple Customers may order to the same residence, but each must be present with their pre-verified ID to receive their order.

Yes! BlazeXpress delivery is extremely discreet – Agents wear plain clothes and operate unmarked vehicles. We never share client information. Cannabis home delivery is very safe:

Per state law, deliveries must occur under body camera surveillance (footage is destroyed after 30 days). Our drivers work in teams of two to safely manage inventory, and carry no cash. Only pre-verified Customers who uploaded a valid ID may receive orders.

Cashless home delivery of cannabis means lower costs and increased safety for our Customers and business.

Contact us to request we add your favorite product to our menu.

No, tip is not included. While tipping is entirely up to you, we do encourage it. You can tip your driver in person with cash.